Orders

How long will an order take?


For single commissions, I aim to have them completed within two working weeks. If I'm doing a group commission, it may take longer as I go back and forth for approval on the various characters involved. If you need something done by a due date, please make sure you communicate this to me and I'll see what I can do!




How does a commission work?


Check out this page to see my work process on commissions: https://www.bespokecc.com.au/commission-process




How many revisions are allowed?


To see a detailed breakdown of the whole commission process, check out this page:
https://www.bespokecc.com.au/commission-process
This is a summary of the number of revisions allowed at each stage. Rough Sketch - 3 Revisions
Refined Sketch - 3 Revisions Line Art + Flat Colour - 3 Revisions Final Render - No Revisions




I've submitted an order but now want to change something!


That's fine, but if I've already started working on your order there may be a cancelation fee involved, which will be sent via a seperate PayPal invoice. Just reply back to the confirmation email you received, letting me know what changes you'd like made and we'll work it out.




Can I order multiple characters?


You certainly can! I also have a Loyalty Program, where if you order 5 characters in one style, you can get one free in that style.




Revisions vs Fixes


A revision is where you've asked me to alter something in the illustration that was not covered in your design brief. An example would be telling me that the character is wearing a tunic, but then during the refined sketch stage you want to now add a fancier layered tunic with embroidery that wasn't previously part of the design, or adding a fur lining to the cloak that was originally plain. A fix is where you've described that fur lined cloak but I forgot to add the fur in on my side. If the details were provided and I failed to add it myself (I'm human, I'm sorry!) just let me know and I'll add it in.




Do you accept feedback during a commission?


Most definitely! I rely on my clients to have an open dialogue with me. I've been told I'm pretty good at reading a design brief and getting things very close but I still need your help to make sure I'm going in the right direction and getting details correct.




I filled in the wait list form but it doesn't mention anything about what I want to order.


That's because the wait list form is literally just to get on my wait list! I found I was running 2 months behind schedule of people adding themselves to my wait list before, and by the time I reached them their initial order had changed or they were no longer inclined to follow through with the order. This wait list form is just for you to express an interest in commissioning me, once I reach you on the list, I'll email you to confirm you're okay to proceed and then send you a seperate ordering form which will ask all the details about what you'd like.




What happens if I can't go ahead with the order when you reach me on your waitlist?


If you're unable to proceed with your order then I will remove your place from the wait list and you will need to submit another form to rejoin the queue if you are so inclined down the track.




Do you do gift cards?


I do indeed! It's still a very new system but the way it works is you can choose to purchase a style for someone. I'll send you the invoice for that style, you make the payment and then I send you an electronic gift card with a unique code. The person who gets the gift card just needs to send me an email, titled Gift Card Redemption, quote the unique code on their card and then we'll proceed with working on their commission as per my usual guidelines. At this point in time, gift cards are strictly for the style purchased and cannot be exchanged or used as credit for another style.





Art Guidelines

Will you draw anything?


Sadly, no, there are a number of things I don't draw which are listed below: - Copyrighted characters (so no fanart) - Machines - Nudity - NSFW - Gore - Spiders (just, eww!)




What size is the artwork?


All art is created at 300dpi by default, which is the print industry standard. Full body illustrations are done to an A4 size canvas. Half body illustrations are done to an A5 size canvas. Chibi illustrations are done to a 2000px square canvas. Mini Chibi illustrations and Portraits are done to a 1000px square canvas. Custom canvas sizes can be done on request, the above are just my typical defaults.




So I found this really cool outfit design, can you draw it on my character?


Sadly, unless you specifically had that outfit designed I'd have to say no since you don't own the copyright to that design and I don't want to steal another artist's work. We can work together to use it as a reference though, tweaking things until it's a new design all on it's own that is just for your character.





Contact

I'd like to contact you before I place an order, how do I go about doing that?


You can get to me via email or through Facebook. Email: hitokirichibi@bespokecc.com.au Facebook:https:www.facebook.com/hitokirichibi/




Are there any other ways of chatting with you?


If you're so inclined, you are welcome to join my Discord server which is pretty much an unofficial art gallery and D&D talkfest. I also livestream 3 times a week on Wednesday, Thursday and Friday 7:30am GMT+11. Twitch: https://www.twitch.tv/hitokirichibi





Payment

Can I cancel an order / get a refund?


You can, though there may be a cancellation fee involved if work has already begun. Just reply back to the confirmation email you received, letting me know what you'd like to do and we can discuss it. If no work has started yet - I'll let you know and you will receive a full refund. If we've gotten to the point where I've already sent you an email with the invoice and you've paid it, you can also just reply back to that email to let me know instead of sending a new one. If work has started by that point - I'll let you know what the cancellation fee will be and will deduct it from your refund. This will typically be based on the number of time htat has already been spent on your piece.




What payment options do you have?


At the moment I'm only accepting PayPal. Once I've provided you with a quote and it has been approved, I'll send a PayPal invoice your way. Some form of payment is required upfront for work to begin, and if you choose not to pay in full at the beginning I will reach a stopping point when I feel the amount of time paid for has been used up. You will need to pay another instalment for work to resume.




What currency are the prices in?


All prices are in Australian Dollars.





Shipping

What are the shipping costs for physical products?


Since the stickers and magnets can fit within envelopes and are classified as letters, shipping is actually quite cheap. I have a flat fee at the moment of $8 shipping + handling.




What postal service do you use?


All items are shipped with Australia Post.





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